If you are not completely satisfied with your purchase, you may return it within 14 days of receipt. To initiate a return, please contact us at Jelly.sharkss@gmail.com with your order number and reason for return. Items must be returned in their original condition and packaging, and customers are responsible for return shipping costs. If you received a damaged or incorrect item, contact us within 7 days of receipt at [email address] with your order number and a photo of the issue, and we will arrange for a replacement at no additional cost.